The following are the terms of the agreement between Devi Adventure and each of our customers. If you do not agree to these terms, you should not procure the services of Devi Adventure, so please review these terms carefully. If you have any questions about them please contact us.
You enter into this agreement with Devi Adventure when we receive the specified booking payment or deposit from you.
LIABILITIES
You accept that mountain hiking, riding and driving are dangerous activities and that they can cause serious injury or death.
Devi Adventure take place in an outdoor/ mountainous environment and are, by their very nature, not free from risk. Devi Adventure make every effort to minimise the risk to the customer(s) and instructs the customer(s) in the safe negotiation of such risk as may remain. Consequently, while all reasonable efforts will be made to ensure the safety and well-being of our customers, because the activities take place in an outdoor/mountain environment the customer(s) must be aware, understand and agree that there are inherent dangers and certain unpredictability accompanying the activities. The customer(s) accepts responsibility for such risks to personal safety. The customer(s) accepts that to that extent he or she is taking part in a Devi Adventure activity at his or her own risk.
Devi Adventure will not be liable for any injury that results from failure to follow its safety instructions. Devi Adventure only accepts liability for physical injury to a participant that is shown to result from negligence on the part of Devi Adventure. The customer(s) acknowledges that other loss, damage and expense including, without limitation, loss of money, loss or damage to clothes, equipment and possessions, losses arising on the cancellation of a booking and the expenses of delay and harm caused other than by the negligence of Devi Adventure howsoever arising is not the responsibility of Devi Adventure and that Devi Adventure’s liability is hereby limited.
All clients must obey the safety instructions of the guide at all times and agree not to act in any way that compromises the safety, enjoyment, learning or well-being of themselves, other participants, or staff. Devi Adventure reserves the right to withdraw services, without refund, from any participant that does not follow safety instructions of the guide or in the guide’s judgement pose a safety risk.
Devi Adventure may ask a participant to withdraw from activities, without refund, if they are found, or seem, to suffer from a physical or mental condition that, in the guide’s judgement, poses a threat to safety. If a prospective participant is in any doubt about this they must discuss their condition with Devi Adventure in advance of booking and, if deemed necessary, seek medical advice.
Devi Adventure may ask a participant to withdraw from activities, without refund, if they are found, or seem, to be in very poor physical condition, or of very low personal fitness that, in the guide’s judgement, may compromise group well-being or safety. If a prospective participant is in any doubt about this they must discuss their physical condition with Devi Adventure in advance of booking and, if deemed necessary, to seek medical advice.
Devi Adventure will not tolerate verbal or physical abuse of other guests, our staff, our equipment, our accommodation, local people or the environment. Any breach of this will result in the immediate withdrawal of our services without refund, removal from our premises and may lead to prosecution.
PAYMENT
Devi Adventure require a non-refundable deposit of 25% of the total amount to reserve your holiday.
Final payment is due no later than 4 weeks before your holiday begins. If this is not paid Devi Adventure reserve the right to regard the booking as cancelled and the participant will lose his or her deposit.
CANCELLATION
(a) Cancellation of a booking by a customer is only effective when received by Devi Adventure in writing by email.
Cancellation charges will be scaled accordingly:
Period before departure in which notification is received
Cancellation charge as % of total holiday price
More than 43 days
Your deposit
28 – 42 days: 45%
15 – 28 days: 60%
8 – 14 days: 75%
1 to 7 days: 100%
(b) Devi Adventure reserve the right in any circumstances to cancel the tour and in this event will return to participants all monies paid. In no case except for reasons of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, technical problems to transport, closure or congestion of Airports or ports, cancellations or changes of schedules by scheduled Airlines and similar events beyond the control of Devi Adventure will your tour be cancelled less than two weeks before it begins.
To change the dates of your holiday once a deposit has been paid you must notify Devi Adventure at least 6 weeks prior to arrival. A 30 euro charge per person is payable for additional admin costs. We reserve the right to refuse any transfer.
TRAVEL INSURANCE
It is recommended that the customer(s) may take out personal insurance to cover cancellation losses and if travel costs are likely to be high it is advisable to check availability of your preferred holiday dates before booking travel tickets. Should Devi Adventure have to cancel for any reason, the customer(s) will be offered an alternative date. If this is not acceptable, the booked customer(s) will be eligible for a full refund (deductions for money transfers and exchange rate fluctuations may apply).
Devi Adventure reserve the right to cancel activities without refund when we deem it dangerous to continue or due to combinations of adverse/dangerous environmental conditions. Definitions, including but not limited to: heavy consistent precipitation, floods, earthquakes, landslides, electrical storms (present or imminent) high winds, low visibility, resultant temperatures below 10ºC or above 40ºC, wild fires. Assessments will be made on a daily basis, and on-going throughout the activity.
Devi Adventure reserve the right to cancel activities without refund due to clients not having their European Health Insurance Card (Applies to EU residents only) and/or proof of adequate personal insurance.
Except where stated differently, Devi Adventure will not be held liable for any compensation, damages, expenses, costs, losses or any other amount of any description or otherwise if we or your airline have to change or cancel your flight or holiday, or your flight cannot be provided as or when agreed as a result of circumstances or an event beyond our control.
In the unlikely event that the customer(s) has/have cause for complaint about Devi Adventure, the complaint should be made in the first instance to the guide so that corrective action can, if possible, be taken. The customer(s) acknowledges that it is unreasonable to take no action during a ride/walk/week/holiday with Devi Adventure but to complain later. However, should a problem not be resolved the complaint should be made in writing.